About the Opportunity

We are recruiting on behalf of a global company with an office in Sofia, Bulgaria. Join their German-speaking customer support team and be part of a dynamic, international environment. This is an excellent opportunity for someone who values flexibility, professional development, and a role where every customer interaction matters.

What You Will Do

• Provide high-quality support to customers via phone, email, and chat in German

• Handle inquiries related to products, services, technical issues, and administrative matters

• Accurately enter and verify customer data in the company’s systems during conversations

• Manage difficult situations with professionalism and offer de-escalation when needed

• Collaborate with internal departments and service technicians to ensure fast resolution of customer requests

• Support administrative tasks including fault and repair requests documentation

What We Are Looking For

• Native or fluent German speaker (C1 level)

• Strong command of English (C1 level) for internal communication

• Excellent communication skills and a proactive, solution-oriented mindset

• Confident using MS Office and CRM systems

• Ability to stay calm and professional in challenging customer interactions

• Previous customer service experience is a strong advantage

What You Get

• Attractive salary and benefits package

• Hybrid working model with up to 2 days per week in the office

• 25 days of paid annual leave

• Home office allowance and additional health insurance

• Food vouchers (200 BGN) and public transport card

• Optional parking space and multisport card

• Modern office space in a Class A business building

• Fresh fruit available at the office

• Language training and access to over 15,000 LinkedIn Learning courses

• Career development through mentorship and training programs

• A friendly, inclusive work culture in a global organization