Dutch Customer Support

Our client is a fast-growing, fully licensed iGaming company. They run online casino and sportsbook brands for players across Europe, and they're now looking for Dutch-speaking Customer Support Agents to join their international team in St. Julian's, Malta.

It's a great chance to start or grow your career in one of Europe's most dynamic industries. You'll live on a sunny Mediterranean island with over 300 days of sunshine a year, and you'll be surrounded by colleagues from more than 40 countries.

Key Responsibilities

• Help Dutch and Belgian players through live chat and email, and sometimes by phone
• Answer questions about accounts, deposits, withdrawals, bonuses and promotions
• Guide players through the verification (KYC) process
• Promote responsible gaming and flag any concerns to the right team
• Work closely with the Payments, Risk and VIP teams to solve cases fast
• Follow set processes and keep service quality high

Requirements

• Fluent Dutch (native or near-native)
• Good English skills
• Able to relocate to Malta and work on-site in the office
• Positive, social and solution-oriented mindset
• Comfortable working shifts on a 24/7 rotating schedule
• Previous customer service experience is a plus, but not required. Full training is provided
• Interest in online gaming or sports is a bonus

What's Offered

• Full relocation package: flights, airport pickup, temporary accommodation and help finding an apartment
• Fixed salary plus monthly performance bonus
• Paid training program, with no iGaming experience needed
• Private health insurance
• Free lunch in the office and a modern workplace close to the sea
• Regular team events, parties and company trips
• Clear career paths into VIP, Payments, Risk or Team Lead roles
• Multiple start dates available