Responsible Gaming Analyst

Do you have a background in psychology, social work or player protection, and want to make a real difference for people at risk? This is your chance to join a dedicated Responsible Gaming team in sunny Malta, protecting players on the Dutch market, with hybrid working and up to 50% remote.

Our client is an established international operator in land-based and online gaming, covering casino games, sports betting and poker. With around 30 years of history and 1,600 colleagues worldwide, the business keeps growing, and its teams are becoming more specialised as it creates new roles at the forefront of the industry. This is one of them.

As Responsible Gaming Analyst, you will supervise and support at-risk players on our client's Dutch online sites, following an established monitoring protocol. You will be the expert that Customer Service and Risk & Fraud turn to, and you will help shape how the team protects players going forward.

What you'll do

Analysing and supporting at-risk players

• Be the escalation point for Customer Service and Risk & Fraud on Responsible Gaming contacts for the Dutch sites.
• Analyse players showing signs of compulsive behaviour using internal monitoring tools (profiling software, Customer Service feedback and more), write intelligence reports and set an initial risk assessment together with your manager.
• Contact players identified as having a gambling problem.
• Work directly with the Dutch online sites and collaborate with Responsible Gaming colleagues covering the other markets.

Owning the internal detection tool

• Make sure the profiling software works properly and keep improving internal procedures.
• Assess gambling risks and report them to your manager.

Shaping the Responsible Gaming strategy

• Put the strategic plans of the Responsible Gaming Manager into practice.
• Evaluate how well those plans work, especially how they fit with Customer Service and Risk & Fraud.
• Propose technical and operational improvements that help the team keep getting better.

Your profile

• Fluent Dutch and English; French is a plus
• At least 2 years of professional experience in a similar role
• Experience in customer care and/or Risk & Fraud is ideal
• Good analytical skills and strong written and spoken communication
• General knowledge of local and international online gaming regulations
• General knowledge of GDPR and basic understanding of information security (ISMS)
• Knowledge of player protection laws and regulations (Responsible Gaming) is a plus
• Good computer skills

What's on offer

• Hybrid working, with up to 50% remote
• Competitive salary and benefits package in line with the local market
• Ambitious international projects in a solid, growing group
• A collaborative, high-performing environment
• Leadership built on trust, autonomy and shared values
• Ongoing training and real opportunities for internal mobility
• An international workplace where people come first